Microsoft Dynamics CRM 4.0
Microsoft Dynamics Customer Relationship Management Software
Microsoft Dynamics CRM 4.0 is designed to provide marketing, sales and support functionality for the small and mid-size business. It closely resembles Microsoft Outlook and will integrate with other Microsoft desktop and server applications such as Word, Excel and SQL Server.
The Microsoft Dynamics CRM Suite combines the Sales and Service Modules to give a complete, company-wide CRM solution.
Key Benefits
Microsoft Dynamics CRM software is an affordable technology solution that helps automate and streamlines the three basic steps of Customer Relationship Management:
- Identifying the customer
- Learning about the customer
- Serving the customer
It provides team members across and organization access to up-to-date information and new ways to respond quickly.
MICROSOFT DYNAMICS CRM SALES
Accessible from Microsoft Outlook and the Web, Microsoft Dynamics CRM Sales helps sales people manage leads and opportunities, measure and forecast sales activity, efficiently track customer communications and automate stages in the sales process – helping ensure a shorter cycle, higher close rates and improved customer retention.
KEY FEATURES:
- Microsoft Outlook Integration
- Complete Customer View
- Lead Routing and Management
- Opportunity Management
- Sales Process Management
- Product Catalogue
- Quote, Order and Invoice Management
- Quotas
- Territory Management
- Reports
- Sales Literature
- Competitor Tracking
- Workflow
- Correspondence and Mail Merge
- Integration with MS Business Solutions
MICROSOFT DYNAMICS CRM SERVICE
Microsoft Dynamics CRM Service helps companies offer superior customer service and increase capacity to handle requests without adding employees. It helps your service team track customer requests, manage support issues from initial contact through to successful resolution and provide customers with consistent, efficient service that ensures satisfaction.
KEY FEATURES:
- Case Management
- Service Requests
- Queuing
- Routing and Workflow
- Searchable Knowledge Base
- Contract Management
- E-mail Management
- Product Catalogue
- Reports
- Integration with MS Business Solutions
Contact us now at Microspec for full details on our range of Microsoft Dynamics CRM software, consultancy, system integration and training services.