Microsoft CRM

Microsoft CRM is designed to provide marketing, sales and support functionality for the small and mid-size business. It closely resembles Microsoft Outlook and will integrate with other Microsoft desktop and server applications such as Word, Excel and SQL Server.

Microsoft CRM Suite combines the Sales and Service Modules to give a complete, company-wide CRM solution.

Key Benefits

Microsoft CRM is an affordable technology solution that helps automate and streamlines the three basic steps of CRM:

Identifying the customer
Learning about the customer
Serving the customer

It provides team members across and organization access to up-to-date information and new ways to respond quickly.

MICROSOFT CRM PRODUCT RANGE CRM SALES

Accessible from Microsoft Outlook and the Web, Microsoft CRM Sales helps sales people manage leads and opportunities, measure and forecast sales activity, efficiently track customer communications and automate stages in the sales process - helping ensure a shorter cycle, higher close rates and improved customer retention.

KEY FEATURES:

Microsoft Outlook Integration
Complete Customer View
Lead Routing and Management
Opportunity Management
Sales Process Management
Product Catalogue
Quote, Order and Invoice Management
Quotas
Territory Management
Reports
Sales Literature
Competitor Tracking
Workflow
Correspondence and Mail Merge
Integration with MS Business Solutions

CRM SERVICE

Microsoft CRM Service helps companies offer superior customer service and increase capacity to handle requests without adding employees. It helps your service team track customer requests, manage support issues from initial contact through to successful resolution and provide customers with consistent, efficient service that ensures satisfaction.

KEY FEATURES:

Case Management
Service Requests
Queuing
Routing and Workflow
Searchable Knowledge Base
Contract Management
E-mail Management
Product Catalogue
Reports
Integration with MS Business Solutions

Microsoft CRM

Products