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Microsoft CRM is designed to provide marketing, sales and support functionality for the small and mid-size business. It closely resembles Microsoft Outlook and will integrate with other Microsoft desktop and server applications such as Word, Excel and SQL Server. Microsoft CRM Suite combines the Sales and Service Modules to give a complete, company-wide CRM solution. Key Benefits Microsoft CRM is an affordable technology solution that helps automate and streamlines the three basic steps of CRM: Identifying the customer Learning about the customer Serving the customer It provides team members across and organization access to up-to-date information and new ways to respond quickly. MICROSOFT CRM PRODUCT RANGE

CRM SALES	Accessible from Microsoft Outlook and the Web, Microsoft CRM Sales helps sales people manage leads and opportunities, measure and forecast sales activity, efficiently track customer communications and automate stages in the sales process - helping ensure a shorter cycle, higher close rates and improved customer retention.

KEY FEATURES:	Microsoft Outlook Integration Complete Customer View Lead Routing and Management Opportunity Management Sales Process Management Product Catalogue Quote, Order and Invoice Management Quotas Territory Management Reports Sales Literature Competitor Tracking Workflow Correspondence and Mail Merge Integration with MS Business Solutions

CRM SERVICE	Microsoft CRM Service helps companies offer superior customer service and increase capacity to handle requests without adding employees. It helps your service team track customer requests, manage support issues from initial contact through to successful resolution and provide customers with consistent, efficient service that ensures satisfaction.

KEY FEATURES:	Case Management Service Requests Queuing Routing and Workflow Searchable Knowledge Base Contract Management E-mail Management Product Catalogue Reports Integration with MS Business Solutions

The needs of our customers combined with our extensive industry experience has been utilised to bring together a select range of products that are recognised amongst the very best in their respective categories.

GoldMine CRM Software

GoldMine Premium Edition

GoldMine Corporate Edition

GoldMine Integration Services

iGoldMine

SalesOutlook

Microsoft CRM

MyVideoTalk

Datafile Software

Crystal Reports