Following the successful implementation of your software system, it is essential to be able to contact someone for advice and guidance from time to time on operational matters. It is also vital to be kept informed of upgrades or new releases and to receive appropriate software maintenance packs as and when they become available from the software authors.

We achieve this by providing our customers with a Software Support Agreement which gives access to experienced and qualified IT professionals by telephone, e-mail, via a modem link or, optionally, by a site visit.

Response targets are specified in the Agreement and our course of action is clearly defined.
This gives customers peace of mind, knowing that software issues can quickly be resolved or relayed to the software authors for their attention.
Our call logging and escalation procedures help us monitor response to customer queries and ensure that follow-up action is taken when necessary.

A useful benefit of such interaction between your staff and our support personnel is that we can often identify training needs and recommend appropriate corrective measures before this has a detrimental impact on the running of your systems.

• Key Benefits
• Help when required
• Fixed annual premium
• Priority reposnse